Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced enhancements to Verint Connect, the interactive engagement portal designed to give customers and partners access to the information they need about Verint solutions, services and training all in one place. Built on its Community application and accessible directly from the Verint Cloud Platform, the enhancements to Verint Connect will enable members to gain even greater value from their solutions.
The Verint Marketplace acts as the focal point for information on Verint solutions and offerings, including product enhancements and expansion modules. Customers can easily download these updates and install them into their own environment, whether on-premises or in the cloud. Longtime Verint partner Group Elite recently joined the Verint Marketplace. “We’ve listed a cloud-ready automation tool on the Marketplace designed for Verint Workforce Management that helps ensure payroll accuracy, reduce costs and improve employee engagement,” says Group Elite’s William Hawley, chief operating officer. “A key benefit of the Marketplace is that it offers an additional channel for us to engage with our customers, provide guidance and value—ultimately strengthening our relationships, which is our top priority.”
The online community also hosts the Verint Developer Portal, built by Verint developers for developers, where customers and partners can integrate with Verint’s solutions, access data assets and combine capabilities to create unique solutions that can be added and shared in the Marketplace. The developer portal will foster engagement among the Verint technical community of employees, customers and partners.
“Verint Connect offers a secure, cloud-based community where members can continually build their skills and proficiencies, share knowledge and apply their expertise,” says Verint’s Jaime Meritt, chief product officer. “The end result is an online experience that allows customers, partners and developers to easily find and access critical information, self-serve, share ideas and collaborate.”
In addition to the Marketplace and Developer Portal, Verint Connect includes an extensive resource center where customers can access eLearning and product documentation. Within the resource center, members have the ability to help shape the future of Verint applications through crowd-sourced ideation. Verint Connect also includes a Partner Corner, a dedicated online portal, which is tailored to their existing solutions and region where they can receive Verint enablement for sales, presales, services and support. The power of the Verint Connect community comes at a time when self-service options, eLearning courses, real-time assistance and collaboration continue to drive better engagement and customer experience.
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