Customer Experience, Service & Success

CX Leader Alchemer Recognized in Gartner Magic Quadrant

Selection was based on Alchemer’s completeness of vision and ability to execute
customer service experience

Alchemer – a global leader in customer experience (CX) and voice-of-the-customer (VOC) technology, announced today that it has been named in the first Gartner Magic Quadrant for Voice of the Customer.

“Our customers look to us to help them transform into customer-centric organizations, actively listening to the voices of their customers and employees and then taking immediate action,” said David Roberts, CEO of Alchemer. “There are more than 1,000 software providers in customer experience (CX). We are one of only 15 companies recognized in the Gartner Magic Quadrant for Voice of the Customer, which to us is validation that our vision aligns with our customers’ need for a scalable, flexible customer experience platform that ensures that their customers feel heard.”

“Gartner defines voice of the customer (VoC) as a software application that integrates feedback collection, analysis, distribution and action into a single, interconnected platform to help you understand and improve the customer experience (CX).” Alchemer was recognized for its Ability to Execute and Completeness of Vision.

Gartner Disclaimer:

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Check Out The New Martech Cube Podcast. For more such updates follow us on Google News Martech News

Previous ArticleNext Article