Customer Experience, Service & Success

Doxim Acquires Pennsylvania-Based Customer Experience, Level One

Acquisition will further extend Doxim’s industry expertise and market reach in the utilities, government, and insurance sectors.
customer service experience

Doxim®, the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, today announced that it has acquired Level One, a specialist in customer experience and communication solutions.

“Through the acquisition of Level One, Doxim will extend its deep domain expertise in eBilling, payments, customer communication and preference management, data analytics and reporting,” said Doxim President and CEO Mike Rogalski. “Level One has spent nearly two decades building a reputation for service excellence in these areas in industries including utilities, government, and insurance. We’re pleased to have the Level One team join the Doxim family and continue this legacy of success.”

For more than 17 years, Level One has helped customers across North America navigate the rapidly evolving billing and payments landscape by upholding security, compliance, and continuity. The company offers dynamic, secure 1:1 communication across multiple channels, driving digital transformation, yielding cost savings and efficiencies, accelerating payments, and increasing customer satisfaction.

John Boland, President of Level One, said, “There are powerful synergies between the Level One brand and Doxim, which will set our combined organization up for lasting success. Joining Doxim will allow us to offer our customers an extended range of CCM products and solutions that address the entire scope and complexity associated with regulated documents and communications. This is the next logical step for our valued customers on their omni-channel journeys.”

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