Foundever was named a continued Leader in Digital Operations and Hybrid Working Solutions, the Top Leader for both Intelligent CX (AI & Analytics) and Social Media CX Services in Europe, and a continued Leader for Digital Operations and Hybrid Working Solutions
The global CX provider was also named a Leader in the U.S. for Intelligent CX (AI & Analytics)
Foundever™, a global leader in the customer experience (CX) industry, today announced that it has been recognized as a Leader in the Information Services Group (ISG) Provider Lens™ Customer Experience Services 2023 Quadrant Reports. Foundever was named the Global Leader in the Report for Intelligent CX (AI & Analytics) for the fourth consecutive year; the Global Leader for Social Media CX Services for the third consecutive year; and a Leader in both Digital Operations and Hybrid Working Solutions for 2023. In the European Report, Foundever was named a Leader across all four categories and a Top Leader for both Intelligent CX (AI & Analytics) and Social Media CX Services. Finally, Foundever was also named a Leader in the U.S. Report for Intelligent CX (AI & Analytics).
“Once again, we are honored to receive these high accolades from ISG,” said Laurent Uberti, president, CEO & founder, Foundever. “As we continue to innovate and optimize our services and solutions for our clients and their customers, we are committed to continuously adapting to the market and effectively applying evolving technologies, such as AI, to deliver the best customer experiences for our customers and the best employee experiences for our people.”
“In the realm of customer experience, Foundever has distinguished itself with well-defined end-to-end CX capabilities,” said Namratha Dharshan, Chief Business Leader – ISG India Research. “The robust suite of Foundever of AI and analytics solutions and their proficiency in leveraging them have redefined the customer experience, delivering tangible outcomes to clients.”
The Global, U.S. and European Quadrant Reports measured the capabilities of numerous contact center services. The Customer Experience Services Quadrant Reports were based upon:
- Intelligent CX (AI & Analytics) – Foundever has a strong legacy of offering solutions in this space and has proven expertise in delivering value with AI and analytics solutions. Further, Foundever delivers strong AI-embedded, innovative and powerful, automation-driven products, services and solutions to CX clients.
- Digital Operations – Foundever is a market Leader for its scale, talent, innovation and mature digital portfolio. In Europe, the CX leader was recognized for offering an extensive and advanced solutions portfolio with strong methods and effective European delivery expertise.
- Hybrid Working Solutions – The company’s people-first approach has enabled it to develop a comprehensive ecosystem of solutions to support hybrid work, and it continues to strengthen its programs to support hybrid workforces. With its extensive CX anywhere model, Foundever delivers a powerful advanced portfolio, proven mature framework and deployment methods.
- Social Media CX Services – Once again, Foundever was named the Global Leader in the social media CX services quadrant. The company’s social media expertise, analytics solutions and number of implementations for clients underscore its Leader position in this space. Foundever has a vast range of powerful and advanced social media CX products, hubs, solutions and services in Europe as well.
For more such updates, follow us on Google News Martech News