Inoria, a CallTower company, announced its participation as a Silver sponsor at Xperience 2025 hosted by Genesys®, a global cloud leader in AI-Powered Experience Orchestration. Xperience, the CX event of the year, will take place Sept. 8–10 at the Gaylord Opryland Resort & Convention Center in Nashville, TN convening industry leaders, innovators and professionals to propel organizations to the next level using AI, cloud and digital technologies to orchestrate highly personalized experiences at scale.  At Xperience, Inoria will showcase how its integrated contact center, unified communications, and Conversational AI (CAI) solutions empower organizations to modernize operations, drive innovation, and deliver seamless, customer-centric experiences.
Xperience 2025 offers more than 100 sessions, including expert-led discussions, hands-on workshops and real-world case studies designed to inspire innovation and drive business transformation. Attendees can network with peers, engage with thought leaders and gain insights into the latest advancements in AI-powered experience orchestration.
“As a Silver Sponsor at this year’s event, we’re excited to demonstrate how our combined solutions deliver real business outcomes,” said Joe Bigio, SVP CCaaS & AI Solutions at Inoria. “Since joining CallTower, we’ve been able to offer our customers even greater flexibility, powerful integrations, and access to a global infrastructure that drives both innovation and cost efficiency.”
This year marks a meaningful return for Inoria, now operating under the CallTower banner following its recent acquisition. Together, Inoria and CallTower deliver a powerful, end-to-end solution that combines contact center expertise with unified communications and collaboration technologies—enabling organizations to scale faster and deliver more personalized service.
As a Genesys Premier Partner, Inoria provides tailored solutions designed for rapid deployment and long-term value. Inoria was named the 2024 Genesys North America Canada Partner of the Year and in 2025 received the Genesys Partner of the Year in the High Growth category—a reflection of its continued momentum and commitment to helping organizations transform their customer experience strategies.
With its expanding Conversational AI practice and comprehensive professional and managed services, Inoria provides end-to-end support—spanning strategic consulting, solution design, implementation, optimization, and ongoing operations—guaranteeing sustained CX success.
CallTower’s network spans 15 global data centers, enabling secure, high-performance communications and delivering measurable cost savings on usage and infrastructure. Together, Inoria and CallTower provide a unique value proposition—blending deep CX expertise with a full suite of cloud-based communication and collaboration tools, enhanced by Inoria’s rapidly growing Conversational AI capabilities.
“We’re not just connecting technology—we’re aligning it to real business needs,” added Joe Bigio. “From reducing complexity to accelerating ROI, we help organizations future-proof their customer experience strategies.”
During the event, stop by our booth, #S5, in the expo hall to see how our joint solutions can help your organization thrive.
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