Mitel, a global leader in business communications, announced today that TMC, a global, integrated media company, has named MiContact Center Business as a 2023 Contact Center Technology Award winner, presented by CUSTOMER magazine.
MiContact Center Business is an enterprise-grade, omnichannel customer experience management solution for small to mid-sized organizations. It offers agents and supervisors a range of powerful digital tools, including self-service IVR with speech recognition, AI-powered virtual agents and agent assist, and CRM integrations, enabling efficient and hassle-free communication and collaboration with customers, colleagues, and business partners.
Easy to deploy, use and manage, MiContact Center Business is built for a modern work environment. It seamlessly integrates with Mitel UC platforms, allowing agents to easily view the availability of employees across the company and work with them in real-time through common collaboration tools. This enhances the first-contact resolution rates and leads to better CSAT and NPS scores.
“We are thrilled to be recognized for our commitment to flexible and user-friendly communication solutions that enhance the customer journey and boost employee engagement,” said Martin Bitzinger, senior vice president of product management at Mitel. “Our MiContact Center Business platform transforms any call center into a true omnichannel customer experience center. It enables organizations to provide exceptional customer care across multiple devices while optimizing resources and leveraging the power of cutting-edge digital tools.”
“Congratulations to Mitel for being awarded a 2023 CUSTOMER Magazine Contact Center Technology Award. MiContact Center Business has been selected for demonstrating innovation, quality, and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”
The Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Results of the 2023 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online and on TMCnet.
Tune in to MTC Podcast for visionary Martech Trends.
