Mitel, a global leader in business communications, announced today that TMC, a global, integrated media company, has named Mitel CX as a 2025 Contact Center Technology Award winner, presented by CUSTOMER magazine.
Mitel CX is an all-in-one, AI-assisted customer experience management platform designed to enhance customer engagement across all levels of an organization, from frontline staff to back-office employees. It offers a flexible deployment model, available as a hosted solution, on-premise, or as a Contact Center as a Service (CCaaS), providing choice to customer-centric organizations of all sizes.
Utilizing GenAI-powered virtual agents, Mitel CX can intelligently automate up to 90% of customer responses and provide 24/7 problem resolution. The platform improves the customer and agent experience through GenAI-enhanced analytics and insights derived from interaction recordings, while also automating quality management and speech analytics. Built on Mitel’s Common Communications Framework, its AI-assisted omnichannel user interface enhances employee engagement and first-contact resolution.
“Mitel CX is more than just a contact center solution,” said Martin Bitzinger, Senior Vice President, Product Management at Mitel. “It is a comprehensive omnichannel platform that modernizes enterprise customer service delivery and optimizes business communications across an organization. Leveraging AI-powered customer and agent experiences along with hybrid deployment flexibility, Mitel CX stands out from the crowd in the contact center market.”
“Congratulations to Mitel for being awarded a 2025 CUSTOMER Magazine Contact Center Technology Award. Mitel CX has been selected for demonstrating innovation, quality, and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”
The Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Results of the 2025 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online and on TMCnet.
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