Martech News

customer service experience
Customer Experience, Service & Success

Customer Experience Leader, Talkdesk recognised by Trustradius

TrustRadius has recognized Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, with 2021 Top Rated Awards for Call Center …
ecommerce website
Ecommerce

Marxent Awarded E-commerce Patent for Design

Today Marxent, the leader in 3D commerce and the top 3D visualization platform for furniture, kitchen cabinets, and decking announced …
customer experience services
Customer Experience, Service & Success

Americans mostly rave about Good Customer Experience

Mitto, a leading provider of global omnichannel communications solutions, today announced the results of its survey around consumers’ sentiment toward …
customer service experience
Customer Experience, Service & Success

Forsta Announces 2021 ACE Awards Winners for Customer Service

Forsta, the leading global solutions provider of Customer Experience and Research Technology, today announced the winners of the 2021 Achievement in Customer …
client engagement
Customer Engagement

Higher Logic see growth as Demand for Customer Engagement Rises

Higher Logic, the human-focused engagement platform, saw 20% year-over-year growth in new customers in Q1 2021 as organizations seek to leverage …
customer experience services
Customer Experience, Service & Success

IDology Wins Series of Leadership & Customer Service Awards

IDology, a GBG Company, announced today it has been recognized with multiple industry awards for outstanding customer service and innovative …
customer service experience
Customer Experience, Service & Success

Eberl’s New Campaign to focus on Diversity, Technology & CX

Eberl, a leading claims solution provider, strives to transform the insurance industry through technology, diversity, and customer experience. Today, the …
webinar meeting
Events, Meetings & Webinars

Top Tech Events Join Forces to Promote Start-ups & Innovation

Three of the world’s premiere conferences focused on technology & entrepreneurship have announced agreements to work together to promote a Europe-wide …
client engagement
Customer Engagement

Bright Pattern Chosen for Omnichannel Digital Customer Engagement

Bright Pattern, a leading provider of AI-powered cloud contact center software, has been chosen by the global leader in hair regrowth …