Martech News

Chatbots, Conversational AI

CallRail launches AI-powered multi-conversation insights

CallRail, the AI-powered lead intelligence platform, announced AI-driven, multi-conversation insight capabilities. This first of its kind capability takes AI generated …
Chatbots, Conversational AI Study: Contact Centers, Consumers Embrace AI-driven solutions, a leader in enterprise conversational and generative AI platform technology, has unveiled its annual 2024 Agent Experience (AX) and Customer …
Customer Experience, Service & Success

Glance showcases intelligent Guided CX™ at Genesys Xperience

Glance, a leading provider of customer engagement solutions, is excited to announce its participation in Genesys Xperience, taking place May 13 …
Customer Experience, Service & Success

Xactly Appoints Sam Zayed As Chief Revenue Officer

Xactly, a global leader in intelligent revenue solutions, announced that Sam Zayed is joining the company as Chief Revenue Officer …
Customer Experience, Service & Success

unitQ named “High Performer” In Customer “Feedback Analytics” Space

unitQ, the leading AI platform empowering organizations to take a user-centric, real-time data-driven approach to craft high quality products, services …

Optable and Raptive announce strategic partnership

Optable, a leading software-as-a-service (SaaS) data management & collaboration platform for the advertising ecosystem, announced its strategic partnership with Raptive, a …
Display & Programmatic Advertising

Elizabeth Maughon honored as one of the Top Women in Media & Ad Tech, the Advertising Success Platform providing programmatic advertising and workflow software to agencies, brands, and media companies, announced that Elizabeth Maughon, …
Optimization, Personalization & Testing

Overall Global Brand Risk Remains Stable, but New Challenges Lie Ahead

Integral Ad Science, a leading global media measurement and optimization platform, released its highly anticipated 19th edition of its Media …
Customer Experience, Service & Success

Sprinklr Works to Unlock the True Promise of AI with Digital Twins

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the launch of Sprinklr Digital Twin – a new AI …