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NewVoiceMedia announces winners of The CONVO Awards 2018

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NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, has announced the winners of its CONVO Awards for 2018.

The company launched the awards to showcase the great conversations its customers are having and recognise the notable work they do every day. Judged by a panel of industry experts including Yiannis Maos, UK CXPA Ambassador and Helena Boulton, Senior Manager, Strategy and Change at Appirio, winners were revealed at NVM’s annual CloudFest London event.

Chris Haggis, SVP Customer Success at NewVoiceMedia, comments, “It gives me great pleasure to honour the well-deserving winners of our inaugural CONVO Awards. Each company credited is a true leader within its industry and represents the best of businesses that are creating exceptional, emotive customer experiences to serve better and sell more”.

The CONVO Awards 2018 winners:

Sales Innovation – Intelliflo

For redefining its work processes, bringing new approaches to solve problems, and demonstrating a progressive use of the NVM Platform.

Outstanding Sales Performance – Ebury

For implementing intelligent processes and strategic goals to help accelerate growth, and its use of technology to identify and reward great conversations.

Customer Experience Excellence – Sure Petcare

For putting the customer at the heart of its business, empowering its agents and boasting an impressive Net Promoter Score of 90+.

Operational Excellence – SHL

For its commitment to continuous improvement, global omni-channel capabilities and customer journey expertise.

Unsung Hero – NCS

A non-profit organisation which empowers young people, helps them achieve their dreams and is making a difference to future generations.

Community Hub Champion – Anton Pashchenko, technical product manager, audibene GmbH

For making regular product and feature suggestions to NVM’s development team and frequently advising other customers.

For more about NewVoiceMedia, visit

NVM also launched its first ever magazine, CONVO, at CloudFest, to celebrate the art of great conversations. Download your copy here:

– ENDS –

About NewVoiceMedia

NewVoiceMedia, a Vonage Company, is a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more.

Its award-winning platform joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.

NewVoiceMedia’s 700+ customers include Canadian Cancer Society, Ebury, FCR Media, FlixBus, JustGiving, Kingston University, Lumesse, Paysafe and Vax. For more information, visit or follow NewVoiceMedia on Twitter @NewVoiceMedia.

In November 2018, NewVoiceMedia was acquired by Vonage (NYSE:VG), a business cloud communications leader.

NewVoiceMedia PR contact

Nicola Brookes

Tel: +44 (0)7500 006 458



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