Dynamic Yield, the Experience Optimization platform, today announced it has received two 2021 “Best of” awards from TrustRadius, the most trusted review site for business technology, for Best Feature Set and Customer Support. Dynamic Yield, which was named a Top Rated eCommerce Personalization and A/B testing solution last year and remains a top solution on TrustRadius, is now being recognized for going above and beyond to delight and provide outstanding service to their users. The company also ranked among the highest for Usability due to its exceptional product function.
Dynamic Yield is used by marketers, product managers, developers, and engineers from more than 350 brands across the globe to quickly build and test personalized, optimized, and synchronized digital customer experiences.
“Buyers have many options when it comes to selecting an eCommerce personalization solution,” says Megan Headley, VP of Research at TrustRadius. “Dynamic Yield earned Best of Awards for Feature Set and Customer Support based entirely on feedback from its customers. Reviewers on TrustRadius highlight the product’s ease of use, quality of support, and robust features.”
To win an award, each nominated organization had to receive 10 TrustRadius reviews in the past year that featured a specific mention of their customer support, product’s feature set, and/or usability. Winners also had to rank in the top three positions of their category in terms of what percentage of positive responses they earned this year. Additional vetting via textual review analysis was also performed by the TrustRadius research team.
Highlights from verified customers on how much they value Dynamic Yield’s Feature Set, Usability, and Customer Support include:
- “Globally it (Dynamic Yield) addresses all the optimization and personalization use cases that we want to leverage on our digital touchpoints. We use to have multiple tools to deploy all these use cases and, now, thanks to DY, we only have one tool where we can trigger end-to-end experiences with 1 unified customer profile as we also use DY as a CDP.” – Amaury Ortolland, Senior Data, Analytics & Optimization Manager at LVMH
- “We are kept up-to-date on new features and provided with ideas on elements to improve and how to meet our business objectives. Dynamic Yield has also been excellent in assisting with our CRO agency; training them and assisting in any queries they have in order to build and analyze our tests.” – Bryony Tagg, eCommerce Trading & Merchandising Manager at Moss Bros.
- “Setting up strategies, audiences, and experiences is simple and fast. It is incredibly easy to modify the appearance of your site and optimize every aspect with the Dynamic Yield Personalizations.” – Thomas White, Web Content Specialist at Scully & Scully
“Our Customer Success organization was built to provide value in any and all interactions with the brands leveraging Dynamic’s platform to optimize their digital customer experience,” said Oded Leiba, VP of Customer Success at Dynamic Yield. “We thoroughly enjoy seeing them maximize the benefits of our products and services as this is our first priority.”
This is the third consecutive year that Dynamic Yield has been recognized by the TrustRadius community. The company was named a Top Rated eCommerce Personalization Software by TrustRadius in 2019, and won in both the eCommerce Personalization and A/B Testing categories in 2020.
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