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Sparkcentral in The Gartner Customer Service Technology Vendor Guide, 2019

Social Media Marketing, Customer Experience, customer engagement,

Sparkcentral was identified by Gartner as a Sample Vendor for Mobile Applications for Customer Service within the “Customer Engagement Center” segment, and for Consumer Messaging Apps, Live Chat and Social Media Engagement within the “Digital Customer Service” segment in The Gartner Customer Service Technology Vendor Guide, 2019. According to the report, “Customer service software segments are converging as organizations invest in digital strategy. Application leaders can use this guide to understand the solutions and vendors supporting customer service, and prioritize areas of investment while balancing customer, employee and organizational needs.”

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