New research from global cloud communications platform Infobip reveals that chat apps such as WhatsApp are becoming crucial channels for customer communications, demonstrating the growing importance of conversational experiences. Infobip’s data shows an...
Boost.ai, a Nordic Capital-backed global leader in conversational AI for enterprises, today announced that Jerry Haywood is joining the company’s executive team as Chief Executive Officer effective December 1, 2022....
With governments across the world working to enable broad-scaled digital transformation, public sector organizations are increasingly gravitating towards the adoption of Conversational AI solutions to redefine the citizen experience. According...
Aivo, a global leader in Artificial Intelligence (AI) applied to Customer Service, has developed a new way for companies to interact with their customers using AI and video. Aivo’s Video Conversational...
Boost.ai, a leading provider of conversational AI (CAI) for enterprises, today announced the results of a commissioned Forrester Consulting Total Economic Impact™ (TEI) study, revealing a typical enterprise utilizing boost’s solution achieved a 293%...
In-App Chat today announced 1Chatbot a unified approach to conversational AI technologies. 1Chatbot combines the NLU engines of Dialogflow, Lex and Watson and offers a powerful way for SMEs to...
SADA, a leading business and technology consultancy and award-winning Google Cloud Partner, today announced it is officially a delivery partner for Google Cloud’s Contact Center AI Platform. As a delivery...
Calix, Inc. (NYSE: CALX) today announced that the award-winning Calix Support Cloud (Support Cloud) will further enable customer support teams to easily deliver proactive support thanks to continued automation, expanded analytics, and more...
Appy Pie Chatbot, a no-code chatbot builder, is now allowing businesses to build and deploy chatbots for a variety of applications. With Appy Pie Chatbot, businesses can create a chatbot for...
Dialpad, Inc., the industry leader in AI-powered communication and collaboration, today announced that its Ai Contact Center offering, complete with new digital channel and AI virtual agent support, is now available throughout...
