UK Consumers Rely on Reviews More Than Ever, Despite AI...
As Black Friday ushers in the busiest shopping season of the year, a new survey from Reputation reveals a significant shift in UK consumer behaviour, with 68% of consumers now...
Tag: customer experience services
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ASAPP Taps Amazon Bedrock for Scalable Generative AI in Contact...
ASAPP, a provider of contact center AI software, has integrated Amazon Bedrock into its customer experience (CX) platform to give customers generative AI solutions that are simpler and faster to develop,...
Mobi Named People’s Choice Winner at Phocuswright 2024
Mobi.AI, a human collaborative AI company focused on delivering transformational customer experiences for B2B clients in travel, tourism and hospitality, today announced it was named the People’s Choice Winner and...
AUSIEX Utilizes NICE CXone to Support CX and Innovation Excellence
NICE (Nasdaq: NICE) today announced that AUSIEX has implemented the NICE CXone cloud-native contact center platform to enhance its operational capabilities and customer engagement strategies. AUSIEX is one of Australia’s leading providers of wholesale...
8×8 CX Transformation Drives Continued Customer Adoption and Momentum
8×8, Inc. (NASDAQ: EGHT), the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced the company’s CX transformation continues to drive adoption of...
Simply Contact Leverages AI in Customer Support to Transform CX
Advances in AI customer service are transforming the way businesses deliver support, creating smoother and more personalized customer experiences. Simply Contact, an award-winning outsourcing leader, uses AI-powered tools to enhance...
Nylas Ranks on the 2024 Deloitte Technology Fast 500™ for...
Nylas, the advanced communications platform providing developers universal access to email, calendar, and contacts providers through a single API integration, today announced its third consecutive ranking on the Deloitte Technology Fast 500™. This prestigious...
71% Consumers Say Calling Customer Service Is Stressful Than the...
Zingly.ai, the GenAI and digital-first CX Center provider, released survey results indicating a critical gap in current customer experience offerings, underscoring the need for businesses to reinvent their approach when it comes...
Airship Announces 2024 Altitude Award Winners
Mobile-first customer experience company Airship today announced the winners of the 2024 Airship Altitude Awards. Asda, bol, CIMB Singapore, Sally Beauty Holdings and The Vitamin Shoppe each won their respective award categories...
Yellow.ai ranks 156th on the Deloitte Technology Fast 500™
Yellow.ai, a global leader in AI-first customer service automation, today announced that it has ranked 156th on the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications,...
