CustomerInsights.AI’s ciPARTHENON™ Cloud, has been mentioned in the Gartner® research, ‘Life Science CIOs: Reinvigorate Your D&A Capabilities Needed for a Modern Commercial Intelligence Platform’. We believe this mention is a testament...
Flytxt, a pioneer in AI-powered Software-as-a-Service (SaaS) solutions that maximise customer lifetime value (CLTV) for subscription businesses, has announced the appointment of Vickram Nagi as Senior Vice President and Head of...
Despite a challenging quarter for most industries, itel, the Caribbean’s largest homegrown international CX provider, has shown remarkable resilience by doubling down on its expansion in Jamaica, increasing its employee headcount to serve two...
Despite growing usage of artificial intelligence (AI) in healthcare, most consumers say they don’t notice a difference yet in the patient experience, although there’s trending optimism among Americans that AI...
Everpro, an online business solution platform for MSMEs, Internet Marketers (Imers), and professional dropshippers — one of the business units under the connected commerce platform, Evermos, launch Everpro Chat, at the “Convers(at)ion...
Applied Systems® announced that Martin Insurance Group has selected Applied Digital Agency as its foundational management platform to automate policy management and digitally transform its business operations. The agency will leverage Applied’s...
NICE announced that its Enlighten Copilot has been selected as the winner of the “Best AI-based Solution for Customer Experience” category in the annual AI Breakthrough Awards. In its seventh year,...
The ODP Corporation, a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, announced the implementation of cutting-edge Generative AI (Gen AI) technology...
Swampfox Technologies, Inc., announced the availability of ICX 4.1, a new software release of its flagship Customer Experience Management solution. ICX (Intelligent Customer Experience) 4.1 furthers the organizational commitment to...
Glia, the leader in Unified Interaction Management technology for financial institutions, has extended the powerful capabilities of its Responsible AI solution, Glia Cortex, into Glia Call Center. Expanding Glia Cortex across digital...
