Ivanti, the company that unifies IT to better manage and secure the digital workplace, announced it is further enhancing its customer-first, go-to-market strategy with the promotion of Cyrus Hatfield to the role...
TeamSupport, the industry’s top business-to-business (B2B) focused customer support software solution, today announces the appointment of Melissa Hendrick as Chief Marketing Officer. Hendrick will lead TeamSupport’s marketing efforts, driving demand...
Verint® Systems Inc. The Customer Engagement Company™, today announced it has been recognized for the thirteenth consecutive year as a leader in workforce optimization (WFO) in DMG Consulting LLC’s new 2019/2020 Workforce...
Braze, the comprehensive customer engagement platform, today announced Forge 2020, a two-day global conference and the new name of its annual Long-Term Relationships (LTR) conference. Additionally, the company announced Forge City...
Freshworks Inc., the customer engagement software company, announced the acquisition of AnsweriQ Inc., a provider of ML and AI for larger enterprises that want to better serve their customers. AnsweriQ complements Freshworks’ AI engine,...
CleverTap, the leading AI-powered customer lifecycle and user retention platform, today announced that Julie Simon will join the company as vice president of marketing for Asia-Pacific. In this newly-created role, Simon will lead all aspects...
Datamatics, provider of Intelligent Solutions for data-driven businesses announced that it has been recognized in the Best of The 2020 Global Outsourcing 100 list published by IAOP A global BPM...
Alyce, the AI-powered gifting platform that’s making sales and marketing outreach personal at scale, today announced its collaboration with Adobe and full integration with Marketo Engage, part of Adobe Experience...
Arise Virtual Solutions Inc. (Arise), a leading provider of customer experience and business process outsourcing (BPO) services, announced that it is celebrating its Silver (25th) Anniversary. The company’s Chief Executive...
Genesys®, the global leader in cloud customer experience and contact center solutions, today announced that Swisscom’s customer satisfaction, efficiency and transactional Net Promoter Score® have improved by nearly 10% on messaging channels since deploying Genesys...
