Netigate, a leading provider of experience management solutions, has announced the launch of Ask AI, a generative AI feature designed to help companies and organisations get clear answers from the voices...
The DDC Group, a pioneer in data solutions and leading provider in business process outsourcing (BPO) and technology, is pleased to announce a strategic partnership with GenAI-powered Intelligent Business Automation...
CallTower, a global leader in delivering unified communications, contact center, and collaboration solutions, including Microsoft Teams, Webex by Cisco, and Zoom, announced the appointment of Andy Murphy as the new...
8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, announced the Company was ranked 728 in Newsweek’s 2nd annual rankings for...
According to Forrester’s Brand And Customer Experience Together Power Growth research report, a strong brand experience (BX) and customer experience (CX) are crucial drivers to long-term revenue growth. Despite this,...
As robocall scams and artificial intelligence threaten American businesses and consumers, Transaction Network Services (TNS) released new data in an eBook, “Branded Calling Insights 2024 – A Review of Branded...
Business Telecommunications Services, Inc. (BTS), a leading provider, technology enabler, and trusted partner to CommTech players, has announced its appointment as the exclusive international A2P SMS aggregator for BBIX, Inc....
Forsta, a leading provider of experience measurement, data analytics, and insights, unveiled enhanced and expanded AI capabilities within its Human Experience (HX) platform. The release of these new Forsta AI...
Chilean startup Videsk, a cloud-based video contact center enabling face-to-face communication via video calls on websites, mobile apps, kiosks, and IoT devices, has established a strong presence across Latin America in industries spanning Mexico, Argentina, Peru, El...
GOCare, a leading SaaS provider of customer experience (CX) solutions for broadband service providers (BSPs), announced a series of exceptional milestones and achievements that defined 2024 as the most successful...
