NICE announced that Prosper, a financial services company, has selected NICE as their CX transformation partner. With a breadth of enterprise capabilities to leverage now and in the future, NICE will...
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced it is a recipient of a 2024 Geography and Global AWS Partner Award. This award recognizes leaders around the globe...
Covisian Group, a technology company specializing in providing services and technologies to improve customer experiences (CX) globally, has announced Raffaella Bianchi as chief revenue officer (CRO) and member of the...
Forethought, the leader in Agentic AI for customer experience, now processes over one billion customer interactions monthly. This demonstrates Forethought’s industry leadership in redefining CX by seamlessly integrating AI-driven automation...
In a new major enhancement to the Apollo® Customer Experience Platform (CXP), dealers partnering with Team Velocity can now unlock the power of automated customer scoring and real-time alerts with Deal...
Sinch, which is pioneering the way the world communicates through its digital Customer Communications Cloud, announced key highlights for the 2024 Black Friday and Cyber Monday shopping period. These achievements...
Global communications platform Infobip has reported record-breaking communications interactions during Cyber Week, underscoring the rising importance of Rich Communication Services (RCS) and conversational experiences. The platform recorded 11.6 billion communications interactions between...
Strivacity, a leading provider of customer identity and access management (CIAM) solutions, announced it has been named by Forrester Research, Inc. as a Leader in The Forrester Wave™: Customer Identity...
CallRevu, the industry leader in automotive communication solutions, proudly announces the launch of CallCoach, the ultimate ride-along for instantaneous, real call evaluation and feedback. Available starting December 17, CallCoach revolutionizes the...
PerfectServe®, a leading provider of cloud-based clinical collaboration and provider scheduling solutions, announced its partnership with Five9, the intelligent CX platform provider. This collaboration will empower healthcare organizations to reimagine...
