Zoom Communications, Inc. introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now powered by agentic AI, Zoom Virtual Agent delivers smarter, autonomous self-service experiences...
Global cloud communications platform Infobip has released its latest Messaging Trends Report, which reveals that the adoption of Rich Communication Services (RCS) messaging has skyrocketed, transforming the customer experience landscape....
Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, released new research indicating that nearly all businesses plan to incorporate artificial intelligence into their customer...
Verint®, The CX Automation Company™, announced its The State of Customer Experience 2025 report, revealing a seismic shift in consumer expectations and a clear call to action for brands: Deliver...
NiCE announced a strategic collaboration with Snowflake, the AI Data Cloud company, to unlock the full value of customer interaction data by enabling seamless, secure data sharing across the front, middle and back...
Cannes Lions, Adobe unveiled a groundbreaking suite of product innovations that power Customer Experience Orchestration (CXO)—fusing creativity, marketing and AI to deliver intelligent, scalable and connected customer experiences. CXO is...
Four Inc. has been named a public sector IT distributor for Genesys®, a global cloud leader in AI-Powered Experience Orchestration. Four Inc. will provide Genesys Cloud™ to the public sector through...
Getty Images, a preeminent global visual content creator and marketplace, has released the latest report from its VisualGPS global insights platform – Sustainability at the Crossroads. This study maps out the...
Maximus, a leading employer and provider of government services, announced the latest version of its industry-leading customer experience (CX) solution, Total Experience Management (TXM), powered by Amazon Web Services (AWS)....
Foundever®, a global leader in the customer experience (CX) industry, announced an expansion of its long-term collaboration with Cognigy, a global leader in AI-powered customer service solutions, in bringing Agentic...
