Samba TV, the global leader in AI-driven media intelligence, announced its 40-market expansion with Acxiom®, the connected data and technology foundation for the world’s leading brands and agencies. Building on...
Most AI-powered service tools stop at answering questions. Freddy now goes further by getting work done. At its flagship Refresh event, Freshworks unveiled the next generation of its Freddy Agentic AI Platform, a...
RingCentral, Inc., a global leader in AI-powered business communications, launched new Customer Journey Analytics at CCW Las Vegas ‘25, providing a complete view of the entire customer call journey across...
Verint®, The CX Automation Company™, announced that it earned six TrustRadius 2025 ‘Top Rated’ awards based on customer reviews. The accolades reflect outstanding customer satisfaction and outcome delivery across Verint Open Platform...
CUSTOMER CONTACT WEEK — Five9, provider of the Intelligent CX Platform, announced the availability of AI Agents and AI Trust & Governance to usher in a new era of Agentic...
Invoca, the leader in AI-powered revenue execution platforms, announced the release of its Invoca Call Conversion Industry Benchmarks Report, 2025. The comprehensive analysis of over 60 million phone calls demonstrates...
Reddy, the AI coaching platform redefining how customer experience (CX) teams train and develop their agents, announced the launch of their Reddy 2.0 at Customer Contact Week (CCW) Las Vegas....
Over recent years, WhatsApp has transformed from a simple messaging app into a vital communication tool for businesses across the globe. With over 2 billion monthly active users according to...
Netcracker Technology announced that long-term customer C Spire has added the advanced capabilities of the Netcracker GenAI Telco Solution to its implementation of Netcracker Revenue Management, enhancing the service provider’s...
Global cloud communications platform Infobip announced its Conversational Experience Orchestration Platform (CXOP) — a game-changing solution that places agentic AI at the heart of every customer interaction. CXOP enables brands to move beyond...
