Verint®, The CX Automation Company™, announced that its Verint Intelligent Virtual Assistant (IVA) has been honored as the “Best Virtual Agent Solution” in the seventh annual AI Breakthrough Awards program. This accolade, presented by prominent market intelligence organization AI Breakthrough, recognizes the best companies, technologies and products in the Artificial Intelligence (AI) industry.
Available on the Verint Open Platform, the Verint IVA solution increases CX automation by delivering personalized, human-like interactions across digital and voice channels. Verint IVA boosts containment rates and powers advanced interaction routing to drive tangible and measurable return on investment.
“Verint’s open platform approach delivers significant AI-driven business outcomes and proven ROI for organizations,” says Jasen Williams, senior vice president, global marketing at Verint. “This award recognizes our unique, proven ability to drive AI outcomes now for clients, reducing operating cost and elevating CX.”
The mission of the AI Breakthrough Awards is honoring excellence and recognizing the innovation, hard work and success in a range of AI and machine learning related categories.These include Generative AI, Computer Vision, AIOps, Deep Learning, Robotics, Natural Language Processing, industry-specific AI applications and more. This year’s program attracted more than 5,000 nominations from over 20 countries throughout the world.
“Customers expect excellent experiences regardless of how they contact companies, including automated channels. This has necessitated sophisticated conversational AI that works on voice, digital and messaging channels,” said Steve Johansson, managing director, AI Breakthrough. “Congratulations to Verint on winning Best Virtual Agent Solution.”
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