When Sciensio was founded over three years ago, its founders set out to create a powerful tech platform that would allow them to build amazing AI Chatbots to support businesses in customer success, marketing, and engagement over regular text. They chose the name Sciensio to reinforce the complex and technical nature of building great AI Chatbots. They added the tagline “The Art & Science of AI Chat,” to illustrate that great bot design was as much art as it is a science.
With an industry-leading 95%+ Correct Response Rate, Sciensio has won 17 industry awards. Today, they are the world leader in EventBots, AI Chatbots designed specifically for events from 10 to 100,000+. Their bots have created an almost cult-like following among users. Rather than being seen as a technology, they have become team members, helping to create amazing live event experiences.
Chuck Elias, CEO and Co-founder, stated that “While Sciensio may have been a great name for a tech company, it doesn’t represent how natural, intuitive and fun AI Chatbots are for our clients and their customers. Of course, it didn’t work for a couple of other even bigger reasons… our clients struggle to say or spell our name! Which is never a great idea when you are trying to build a company.”
Sciensio announced today it is rebranding to 42Chat. Elias explains the origin of the new name. “One of our first big EventBots was with BizBash, one of the innovators in the events industry. BizBash named its EventBot ‘Betty’. Betty was smart and sassy. We were in the early days of bot building and were monitoring every conversation in real-time to make sure she was responding correctly. When Betty was asked, “What’s the meaning of life?”, our team jumped into the conversation and replied ‘42… at least according to The Hitchhiker’s Guide to the Galaxy.’”
Bob Caldwell, Founding Partner at Sciensio, described his experience. “I was standing in line chatting with another attendee. When I told him we made Betty, his eyes lit up and he said, ‘I love Betty! I asked her what was the me11aning of life and she got it right. The delight from such a simple response, ‘42,’ says everything about the power of great conversation design to create an amazing experience.”
With that simple interaction, Sciensio discovered that the key to bringing an AI Chatbot to life was in the many little things that make the conversation natural, human-like, and fun. And of course, as Caldwell says “every bot since then knows the answer to ‘What’s the meaning of life?’”
But for Caldwell and the team, 42Chat represents much more than just a response to fans of a book. The number 42 is synonymous with greatness, from the excellence, style, and grace of baseball Hall of Famer Jackie Robinson, to the creativity of children’s author Lewis Carroll, a mathematician who used the number throughout his writings.
Caldwell adds, “The ASCII code for 42 is an asterisk, a character you’ll see in the new company logo. The asterisk is a wildcard and can be used to represent an infinite number of things. AI Chatbots are like that, fulfilling an infinite number of jobs by providing instant answers, and connection, over regular text.”
Prior to co-founding Sciensio, Elias was a senior executive with General Electric, Home Depot, SuperValu and Fortune Brands, as well as several startups. He is a business transformation and growth expert who has led multi-billion dollar businesses in the United States and led Home Depot’s retail store entry into China. Bob Caldwell is a serial entrepreneur who successfully built and sold G2 Web Services. He is also a board member, investor, and consultant to Connexion Point, LLC. His philanthropic work through The Caldwell Family Foundation focuses on providing food, support, and innovative educational programs to at-risk kids.
Elias concludes, “We are excited as we step into this next phase of our growth as ‘42Chat’. We are thankful to the clients that have partnered with us, and we welcome our future partners as we continue to help create amazing customer experiences. Most importantly, we’re happy to have a name that our clients can proudly say and spell!”
About 42Chat
42Chat is a pioneer at the leading edge of AI Chatbot technology for customer support and the global leader for EventBots. Their award-winning Chatbot solutions have been employed in events ranging from 10 to 100,000+ attendees and can be used for any type of meeting, conference, festival, sporting event, or gathering. They have won more than a dozen industry awards including MPI WEC Tech Showcase 2018, National Sports Forum Tech Tank 2018, IMEX America #IMEXpitch 2017, SISO Innovation Battlefield 2017, and were named to CIO Review’s 10 Most Promising Conversational Platform Solution Providers list for 2018. Learn more at http://www.42chat.com.