SOCi, the leading all-in-one platform for “next-level” multi-location marketers, today announced the expansion of its full suite of localized marketing solutions with the addition of SOCi SmartBot™. The first of its...
Braze, the comprehensive customer engagement platform, announced today that it has received the 2019 NorthFace ScoreBoard Award for superior customer service from Customer Experience (CX) specialists Customer Relationship Management Institute LLC (CRMI) and leading...
ServiceNow and Adobe have announced the integration of the software systems so that they can work together. This is an attempt by both the companies to improve the applications which...
It has become clear that COVID-19 will leave long-term business and economic consequences in its wake. Televerde, the first and only fully integrated sales and marketing technology organization with a proven...
Ada, the market leader for Automated Customer Experience (ACX), today announced a deeper strategic partnership with Zendesk, the customer service and engagement platform provider, aimed to help companies improve customer...
transcosmos inc. is delighted to announce that Shanghai transcosmos Marketing Services Co., Ltd. (Headquarters: Shanghai, China; CEO: Eijiro Yamashita; transcosmos China), its wholly-owned subsidiary received the “Intelligent Customer Service Outsourcing Solutions...
Kustomer, the SaaS platform reimagining enterprise customer service, announced today it raised $60 million in Series E funding. This latest round of financing was led by Coatue with participation from...
