Ipsos, one of the world’s leading research and insights organizations, is pleased to announce the appointment of Nick Mercurio as Chief Client Officer.
In this newly expanded role, Mercurio will oversee the unification of Ipsos NA’s Client Organization, Business Development and Marketing & Communications teams.
Mercurio, a commercially focused executive with a history of leadership in the Customer Experience (CX), technology, consulting, and market research industries, has spent seven years with Ipsos. Over the past two years, as President and Cluster Leader, he managed several Ipsos Service Lines, including CX, Channel Performance and Automotive & Mobility. In each role, he led his teams to achieve significant year-over-year growth, improved profitability, and stellar client satisfaction scores.
“As a result of my work in CX and the broader experience economy, I’ve developed a highly customer-centric business mindset,” said Nick Mercurio, Chief Client Officer, Ipsos. “Thus, I believe strongly in Ipsos’ core value of Client First. I’m excited to collaborate even closer with our clients to understand their needs and harness Ipsos’ great heritage of developing future-proof research, insights, and advisory solutions to solve their biggest challenges and help them grow.”
Lorenzo Larini, CEO of Ipsos North America, added, “Under Nick’s leadership, the new Client & Growth organization will deliver great impact for our growing roster of world-class clients. It will also support Ipsos’ continued trajectory as one of the most innovative companies in our industry, a Great Place to Work®, and a fast-growing market leader in North America.”
Mercurio is based in Seattle and joined Ipsos in 2015 as the leader of its Channel Performance business. Earlier in his career, Mercurio served in leadership and CX consulting roles at InMoment (formerly MaritzCX) and Daymon Worldwide and obtained his MBA from USC’s Marshall School of Business.
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