Martech News

client engagement
Customer Engagement

New Customer Engagement Model Slashes Costs by More than 20%

[24]7.ai, Inc., a recognized leader in omni-channel conversational AI and contact center services today, announced the availability of Managed Customer …
email marketing services
Guest Blogs

Apple’s “Mail Privacy Protection” is an Earthquake for Email Marketers

Apple introduced new privacy features at its annual Worldwide Developer Conference last week, and the impact they will have on …
data science
Business/Customer Intelligence & Data Science

Frost & Sullivan Recognizes Customer Support Provider, Five9

Frost & Sullivan has identified Five9 as a Growth and Innovation leader in the Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021. …
sales force automation
Sales Automation, Enablement & Intelligence

Enento Group Plc Acquires Goava Sales Intelligence

Enento Group Plc has signed an agreement to acquire part of and become the largest shareholder of the Swedish sales …
customer service experience
Customer Experience, Service & Success

Forescout Taps Ellen Sundra as Chief Customer Officer enhancing CX

Forescout Technologies, Inc., the leader in Enterprise of Things security, today announced that Ellen Sundra, senior vice president of global system engineering …
data management platform
Data Management

Hitachi Vantara Acquires Data Management Company Io-Tahoe

The addition of Io-Tahoe’s Data Automation capabilities will extend governance and data quality capabilities of Lumada for enterprise and Industrial …
sales force automation
Sales Automation, Enablement & Intelligence

Sales Intelligence Platform, Spiff Named a Leader in G2 Reports

With its new class of software driving motivation and trust across the organization, Spiff claims top placements in five summer …
customer service experience
Customer Experience, Service & Success

Service Insights, Aquant’s AI Tool, is the Missing Link in CX

Aquant, the leading service intelligence platform, today announced Service Insights. The tool, capable of analyzing your data out of the box, provides …
client engagement
Customer Engagement

CDP Amperity & Braze Partner to Enhance Customer Engagement

Amperity, the leading customer data platform for consumer brands, today announced a partnership with Braze, a comprehensive customer engagement platform, to …