Customer Experience, Service & Success

Repustate Adds 7 New new data sources to sentiment analysis platform


Repustate announces the addition of seven new data sources to its sentiment analysis platform, Repustate IQ. Brands looking for customer experience (CX) insights can now also import content from Google Reviews, Amazon Reviews, Trustpilot, Reddit, Yelp, and OpenTable directly into Repustate IQ. For brands looking for insights into their own employee experience (EX), Glassdoor reviews have been added as a data source.

The all-in-one customer experience and employee experience analytics solution now covers 15 of the top data sources in the world including Chinese platforms such as Douyin.

The updated list of customer review sources covered by Repustate IQ is as follows.

  1. TikTok
  2. Instagram
  3. Facebook
  4. Twitter
  5. YouTube
  6. Douyin
  7. Google Reviews
  8. Amazon Reviews
  9. Trustpilot
  10. Reddit
  11. Yelp
  12. OpenTable
  13. Glassdoor
  14. News & surveys
  15. Podcasts

Repustate’s AI-driven solution seamlessly extracts targeted insights from terabytes of unstructured data spread across a variety of sources. Granular insights incuding aspect-emotion co-occurrence, sentiment trends, data source & language-driven sentiment, help organizations develop targeted strategies for business growth while improving operational and marketing efficiencies.

Discover the actionable insights extracted by Repustate IQ about Disney World Resort, Orlando from customer comments on Google and Reddit.

Highly customizable, Repustate IQ enables you to create custom sentiment rules and aspects based on your needs without coding. It also allows you to set instant alerts and notifications for keywords, hashtags, or spikes in brand mention, for timely action. Additionally, Repustate’s native multilingual capability means that Repustate IQ analyzes 23 languages without machine translation resulting in highly accurate results.

These real-life business cases showcase how the solution has helped companies across industries such as retail, hospitality, banking, healthcare, education, Government services, and others.

Repustate IQ comprises a full-fledged platform with a comprehensive visualization dashboard that provides numerous fine-grained insights. It is also available as a standalone API that is compatible with external dashboards like PowerBI or Tableau.

Repustate IQ is accessible on the Cloud and as a secure on-premise installation.

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