Customer Engagement

Verint Wins Awards for Excellence in Customer Engagement

consumer engagement

Verint®, The Customer Engagement Company, announced today that its Customer Engagement Cloud Platform has been recognized as a leader by multiple industry sources* that honor excellence in a range of categories—from customer engagement cloud, workforce optimization and knowledge management to voice self-service and text analytics. The honors are:

  • 2021 Stevie Awards for Sales and Customer Service: Verint’s Customer Engagement Cloud Platform was a winner in the Sales or Customer Service Solutions Technology Partner of the Year category. The Stevie Awards for Sales and Customer Service are considered top honors for customer service, contact center, business development and sales professionals.
  • CUSTOMER Magazine 2020 Workforce Optimization Innovation Awards: CUSTOMER Magazine recently recognized Verint as a leader in the Workforce Optimization category. The winning solutions provide exemplary business management tools, advancing the contact center, CRM and teleservices industries.
  • 2020 Customer Sales and Service World Awards: This annual awards program celebrates the individuals and teams who set industry benchmarks for excellence. Verint Virtual Assistant and Verint Workforce Management won awards in the Cloud Computing/SaaS Product or Service for the Contact Center category. Verint Voice Self-Service was also a winner in the Interactive Voice Response Solution category.
  • 2020 KMWorld Readers’ Choice Awards: KMWorld readers selected the market’s top knowledge management technology products and services across 14 categories. Several Verint solutions were recognized and include Verint Knowledge Management for the best customer experience and support category, Verint Contact Center Desktop and Process Analytics for Best Help Center Automation, and Verint Text Analytics for Best Text Analytics and NLP.

According to Verint’s Celia Fleischaker, chief marketing officer, “The past year was definitely filled with unforeseen challenges that resulted in shifting priorities driven by new workforce dynamics, ever-expanding customer engagement channels and exponentially more consumer interactions. We help companies adapt to changes and continue to build enduring customer relationships by connecting work, data and experiences across the enterprise. This industry recognition is a testament to our focus on innovation, leveraging AI and automation across our portfolio, and dedication to helping our customers deliver exceptional experiences.”

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