CallMiner, the global leader in AI-powered conversation intelligence and customer experience (CX) automation, announced the winners of the 2025 LISTEN Awards at its annual user conference, LISTEN 2025. The CallMiner LISTEN Awards honor customers and partners for their use of CallMiner’s CX automation platform, driving improvements across CX, contact center efficiency, agent performance, and more.
“In an increasingly complex CX landscape, where customer expectations are higher than ever, organizations must leverage technology to drive both satisfaction and efficiency,” said Jeff Gallino, CEO and founder, CallMiner. “The CallMiner LISTEN Awards highlight standout organizations tackling the CX challenges of today – and tomorrow – head on. They’re using the CallMiner platform to transform how their companies do business, from empowering employees and elevating customer outcomes to embracing advanced AI capabilities and accelerating measurable impact. This year’s winners are setting the bar for excellence and innovation, and we’re honored to be part of their success.”
Here are the 2025 LISTEN Award winners. You can learn more about the winners in the appendix:
- Customer-Focused Brand of the Year: Alorica, in partnership with CallMiner, is transforming digital customer engagement across every industry with efficiency-boosting automated QA, measurable gains in CSAT and NPS, and powerful performance insights that elevate every interaction.
- Coaches of the Year (Agent Experience / Improvement): UPMC Health Plan is empowering its teams and enhancing member experience by using CallMiner insights to optimize operations, streamline processes, and drive enterprise-wide coaching excellence.
- Teamwork Award: TE Connectivity is leveraging CallMiner Coach and advanced AI to transform coaching, and agent scoring and development, aligning performance improvements with customer and enterprise growth goals.
- Business Impact Partner of the Year: Zenylitics continually turns conversation intelligence into measurable business results through speed to insights, deep client partnerships, and transformative analytics leadership.
- BPO Partner of the Year: TP (ex Teleperformance) has embraced AI-driven analytics, automated processes, and talent development, using CallMiner to help optimize operations and measurable value for its global clients.
- CX Innovator of the Year: Built on CallMiner OmniAgent, Estafeta’s AI-powered voicebot, Beatriz, automates millions of interactions annually, delivering faster resolutions, higher satisfaction, and a new standard for CX automation.
- Contact Center Experience (CCX) Innovator of the Year: Atlanticus has boosted empathy scores, improved CX, and elevated agent performance across multiple vendors by combining AI-powered analytics with innovative coaching strategies.
- Contributors of the Year: These awards recognize individual team members who go above and beyond, significantly contributing to the growth and development of their teams and organizations. The 2025 winners are:
- Jillian Albetz, Manager, Training and Quality, Porsche Financial Services, Inc.
- Bassem Halim, Head of Global CX Insights and Development, cxperts
- Monte Hytche, Solutions Support Specialist, Atlanticus
- Jack Johnson, Insights & Analytics Manager, ACC Premiere
- Executives of the Year: These awards recognize passionate, trailblazing executives who lead by example and drive positive change within their organizations. The 2025 winners are:
- Dari Damazo, SVP of Digital Support Services, Atlanticus
- Kelly Seis, AVP Operations Support, Exeter Finance
Read more about the 2025 LISTEN Award winners and their accomplishments in CX, automation, and conversation intelligence in the appendix.
“What sets this year’s LISTEN Award winners apart is their commitment to partnership and collaboration,” said Jonathan Ranger, Chief Customer Officer, CallMiner. “They’ve proven that when our teams work side-by-side, we can develop intelligent, scalable programs that go beyond short-term gains. These organizations are driving sustained innovation and unlocking greater value from the CallMiner platform that positively impacts customers, employees, and enterprise-wide results. Congratulations to this impressive group of winners.”
To learn more about CallMiner, visit: https://callminer.com/
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