Customer Experience, Service & Success

Hero Digital Appoints Razorfish Veteran Patrick Frend as First Company President

President Role Expands Hero Digital’s Leadership to Support Rapid Growth
B2B content, B2C, Customer Experience,

Hero Digital, the leading independent customer experience (CX) company, today announced the appointment of Patrick Frend as its first President. Hero Digital is in a period of exponential growth and expansion following its recent acquisition of Forrester-recognized B2B marketing agency Bulldog Solutions.

In his new role, Frend will oversee the company’s client portfolio and practice areas and will report into Hero Digital CEO and Co-founder David Kilimnik. Frend joins Hero Digital from consulting and creative agency GALE Partners where he served as Managing Director working with leading B2B and B2C brands including Godiva, CA Technologies, and T-Mobile.

“Patrick’s leadership will be instrumental in driving our evolution. His high energy and passion are matched by his breadth of experience across client strategy, agency strategy, people leadership, and practice development,” says David Kilimnik. “We believe that today’s CEOs and CMOs need a fully integrated and purpose-built CX partner to help them deliver creativity, transformation, and results. Patrick has the right DNA to help us scale, keep pace with client demands, and deliver the industry’s best CX work.”

Prior to his position at GALE, Frend spent 18 years at Razorfish, culminating in his role as Eastern President where he oversaw $140M in revenue and over 600 employees. He has led digital transformation initiatives for brands including Ford, Mercedes-Benz, and Starwood.

“The future will be dominated by purpose-built brands, and Hero’s commitment to creating superior customer experiences is a major draw for both clients and talent looking to create brand moments that matter,” said Patrick Frend, President at Hero Digital. “David and the leadership team have created a company culture that is about trust, respect, and teamwork, and I’m thrilled to be part of it.”

Hero Digital has been named one of Inc.’s hottest companies, and it was recently included in the Inc. 5000 for the second consecutive year due to its 262% growth over the last three years.

About Hero Digital
Hero Digital is a leading independent customer experience company born in California at the intersection of business, design, and technology. Hero Digital works with the C-Suite of the Fortune 500 to drive business growth through superior customer experiences that deliver brand and consumer value. Hero Digital’s interdisciplinary teams collaborate from inspiration to creation to launch, blending consulting, design, engineering, digital marketing, and data and analytics. A trusted advisor to the world’s best brands like Comcast, US Bank, Salesforce, Microsoft, Sephora, and TD Ameritrade.

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