Customer Experience, Service & Success

Michael Schrage to address Insurity Analytics Summit 2022

Schrage will speak at the Summit, being held from July 18-20 at the Omni La Costa in Carlsbad, CA, on the topic of the analytics experience for insurance organizations
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Insurity, a leading provider of cloud-based software for insurance carriers, brokers, and MGAs, today announced that Michael Schrage, author and MIT Research Fellow, will make this year’s keynote address at the Insurity Analytics Summit. The Summit will take place from July 18-20, 2022, at the Omni La Costa in Carlsbad, CA.

Schrage’s research focus emphasizes analytics in innovation risk management, and he has served as an advisor to major companies across industries. His thought leadership around digital transformation, KPIs, and machine learning is widely published in the nation’s top publications. He will address Summit attendees on the topic of the analytics experience (AX). Leading insurers and brokers already know that hype around data and analytics has led to significant transformation across the industry. Yet, the evolution of truly becoming a data-driven organization is ongoing. To outpace the competition, insurers and brokers must consistently follow an actionable framework to standardize their organization’s AX.

“Most digitally transforming organizations today understand the importance of the customer experience (CX) and employee experience (EX),” says Schrage. “But serious data-driven leadership teams need to address AX design, as well. How do we want leaders and decision makers to understand and experience all that analytics data enables?”

Realizing that different leaders and leadership teams experience and understand analytics outputs differently is the key to standardizing an exceptional AX for your org, so you can better achieve your desired results. Join this session with author and MIT Research Fellow Michael Schrage to learn how to define a best-fit AX approach and further differentiate your org from your competitors.

“There is no question that analytics can be incredibly powerful and lead to significant business opportunities,” said Kirstin Marr, Head of Insurity Analytics. “Yet, ‘better’ analytics may not lead to better outcomes without the critical step of interpretation and translation, starting at the top. Schrage’s session will help AX owners across insurance organizations think critically about what does analytics excellence look like for not just them and their policyholders, but also their internal stakeholders – starting at the top.”

To register for Insurity’s Analytics Summit, please visit here.

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