Martech News

Customer Experience, Service & Success
TTEC Announces First Quarter 2022 Financial Results
First Quarter 2022 Revenue was $588.7 MillionOperating Income was $48.3 Million or 8.2 Percent of RevenueNon-GAAP $67.2 Million or 11.4 Percent of RevenueNet Income was $33.4 …
Advocacy, Loyalty & Referrals
$18.2 Bn Loyalty Management Markets Global Forecast to 2026
The “Loyalty Management Market by Component (Solutions and Services), Organization Size (Large Enterprises and SMEs), Deployment Type, Operator (B2B and B2C), …
Customer Experience, Service & Success
Jackson Hewitt® Selects ActionIQ’s CX Hub to Increase Market Share
ActionIQ today announced that its Customer Experience Hub (CX Hub) has been selected by Jackson Hewitt Tax Services®, a leading innovator …
Events, Meetings & Webinars
ICMI’s Contact Center Expo announces the event keynote
ICMI’s Contact Center Expo, which brings call center industry professionals together to tackle the challenges and opportunities that will enable …
Customer Experience, Service & Success
Advanced Utility Systems Announces Update to CIS
Empowering Utilities to Serve Customers Better Today Advanced Utility Systems, a Harris Computer company launched its Infinity Customer Information System (CIS) …
SEO
Moz launches Competitive Research Suite with Keyword Gap
The Competitive Research Suite surfaces top search competitors and pinpoints strategic keyword and content opportunities to help outrank them. Moz, …
Customer Experience, Service & Success
Oracle Named a Leader in Analyst Report for B2B Commerce Solutions
Independent Research Firm recognizes Oracle Advertising and Customer Experience for its “strength in product vision and execution roadmap” in Commerce …
Customer Experience, Service & Success
DispatchTrack Partners with Encompass
Addition of DispatchTrack to Encompass PartnerLink Ecosystem boosts profitability and enhances the customer experience by ensuring deliveries are always made …
Customer Engagement