Martech News

worst customer service experience
Customer Experience, Service & Success

TTEC Announces First Quarter 2022 Financial Results

First Quarter 2022 Revenue was $588.7 MillionOperating Income was $48.3 Million or 8.2 Percent of RevenueNon-GAAP $67.2 Million or 11.4 Percent of RevenueNet Income was $33.4 …
referral system
Advocacy, Loyalty & Referrals

$18.2 Bn Loyalty Management Markets Global Forecast to 2026

The “Loyalty Management Market by Component (Solutions and Services), Organization Size (Large Enterprises and SMEs), Deployment Type, Operator (B2B and B2C), …
worst customer service experience
Customer Experience, Service & Success

Jackson Hewitt® Selects ActionIQ’s CX Hub to Increase Market Share

ActionIQ today announced that its Customer Experience Hub (CX Hub) has been selected by Jackson Hewitt Tax Services®, a leading innovator …
webinar meeting
Events, Meetings & Webinars

ICMI’s Contact Center Expo announces the event keynote

ICMI’s Contact Center Expo, which brings call center industry professionals together to tackle the challenges and opportunities that will enable …
experience management
Customer Experience, Service & Success

Advanced Utility Systems Announces Update to CIS

Empowering Utilities to Serve Customers Better Today Advanced Utility Systems, a Harris Computer company launched its Infinity Customer Information System (CIS) …
seo services
SEO

Moz launches Competitive Research Suite with Keyword Gap

The Competitive Research Suite surfaces top search competitors and pinpoints strategic keyword and content opportunities to help outrank them. Moz, …
worst customer service experience
Customer Experience, Service & Success

Oracle Named a Leader in Analyst Report for B2B Commerce Solutions

Independent Research Firm recognizes Oracle Advertising and Customer Experience for its “strength in product vision and execution roadmap” in Commerce …
experience management
Customer Experience, Service & Success

DispatchTrack Partners with Encompass

Addition of DispatchTrack to Encompass PartnerLink Ecosystem boosts profitability and enhances the customer experience by ensuring deliveries are always made …
client engagement
Customer Engagement

Kantar Names Moriarty, SVP of Analytics Practice in North America

Kantar, the world’s leading data-driven analytics and brand consulting company, has named Patrick Moriarty SVP of Analytics Practice in North …