Martech News

Kohler improves
Customer Experience, Service & Success

Kohler improves customer satisfaction with callback tech

Global retailer and service provider Kohler has reported a significant improvement in customer satisfaction and service levels since adopting call-back technology into …
Customer Experience, Service & Success

Intradiem recognized with the 2022 Product Leadership Award

Based on its recent analysis of the workforce engagement and intelligent automation industry, Frost & Sullivan recognizes Intradiem with the 2022 Product Leadership Award for …
Events, Meetings & Webinars

RingCentral Recognised For Commitment to Addressing ESG Issues

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced …
Customer Experience, Service & Success

NICE awarded European CCaaS Technology Innovation Leadership Award

Frost & Sullivan recently published this year’s edition of its European contact center-as-a-service (CCaaS) study, and based on the research results, …
Retail, Proximity & IoT Marketing

LUDWIG+ Certified by the Women’s Business Enterprise Council

LUDWIG+ (L+), a woman-owned brand actualization and business acceleration advertising agency, is proud to announce national certification as a Women’s Business …
Chat apps
Chatbots, Conversational AI

Chat apps show rising dominance for customer communications

New research from global cloud communications platform Infobip reveals that chat apps such as WhatsApp are becoming crucial channels for customer communications, demonstrating …
Digital Air Strike
Customer Experience, Service & Success

Digital Air Strike Launches Thought Leadership Training

Digital Air Strike, the leading consumer engagement and customer experience technology company, is providing several unique, once-in-a-lifetime experiences for business …
Business/Customer Intelligence & Data Science

SnapLogic reports business momentum from Partner Connect Program

SnapLogic, a leader in intelligent integration and enterprise automation, announced at Amazon Web Services (AWS) re:Invent 2022, significant business momentum …

DHLink Signs Service Agreement with UniUni

DHLink, the smart logistics arm of DHGATE Group (the leading B2B cross-border e-commerce marketplace in China), announced a service agreement with the leading …