Martech News
Customer Experience, Service & Success
Kohler improves customer satisfaction with callback tech
Global retailer and service provider Kohler has reported a significant improvement in customer satisfaction and service levels since adopting call-back technology into …Customer Experience, Service & Success
Intradiem recognized with the 2022 Product Leadership Award
Based on its recent analysis of the workforce engagement and intelligent automation industry, Frost & Sullivan recognizes Intradiem with the 2022 Product Leadership Award for …Events, Meetings & Webinars
RingCentral Recognised For Commitment to Addressing ESG Issues
RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced …Customer Experience, Service & Success
NICE awarded European CCaaS Technology Innovation Leadership Award
Frost & Sullivan recently published this year’s edition of its European contact center-as-a-service (CCaaS) study, and based on the research results, …Retail, Proximity & IoT Marketing
LUDWIG+ Certified by the Women’s Business Enterprise Council
LUDWIG+ (L+), a woman-owned brand actualization and business acceleration advertising agency, is proud to announce national certification as a Women’s Business …Chatbots, Conversational AI
Chat apps show rising dominance for customer communications
New research from global cloud communications platform Infobip reveals that chat apps such as WhatsApp are becoming crucial channels for customer communications, demonstrating …Customer Experience, Service & Success
Digital Air Strike Launches Thought Leadership Training
Digital Air Strike, the leading consumer engagement and customer experience technology company, is providing several unique, once-in-a-lifetime experiences for business …Business/Customer Intelligence & Data Science
SnapLogic reports business momentum from Partner Connect Program
SnapLogic, a leader in intelligent integration and enterprise automation, announced at Amazon Web Services (AWS) re:Invent 2022, significant business momentum …Ecommerce