Verint® (NASDAQ: VRNT), The CX Automation Company™, today celebrated its AI leadership in delivering meaningful, tangible AI business outcomes to customers by ringing the Nasdaq Stock Market’s opening bell.
Verint’s success in delivering AI value to customers resulted in the company’s AI annual recurring revenue (AI ARR) growing 24% in Q1. This marks a milestone of AI ARR representing approximately half of the company’s total ARR.
Leading brands are seeing real-world results with Verint AI-powered bots increasing their CX Automation:
- Volaris used Verint IVA to achieve a 70% reduction in cost per interaction, handle 3x the call volume in contact centers and increase its customer satisfaction score (CSAT) by 30% across five million annual customer interactions.
- BT Group leveraged Verint Agent Copilot Bots to enhance its customer experience (CX) and employee experience (EX) across 4,500 agents as well as increase revenue.
“We are thrilled to commemorate Verint’s success in delivering real-world AI business outcomes to brands through ringing the Nasdaq opening bell,” said Verint’s CEO, Dan Bodner. “Our customers consistently report how Verint’s AI-powered bots drive real results in automating CX workflows, further solidifying our position as the CX Automation leader.”
Learn more about how Verint solutions provide tangible AI business outcomes, now.
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