Data Management, Marketing Analytics, Performance & Attribution

CX Leader Medallia Appoints Sophie Chesters Chief Marketing Officer


Cloud and CX Marketing Expert Joins Exec Team to Fuel Growth

Medallia, Inc. he global Customer Experience Management leader, has promoted Sophie Chesters to Chief Marketing Officer to lead Medallia’s marketing organization. The 20 year marketing veteran’s career includes leadership roles at Google, Ziff Davis and Double Click. She was previously responsible for Medallia’s marketing in EMEA.

In her new role, she will focus on further accelerating the global demand function as well as  creating awareness for Medallia’s new Public Sector, vertical solutions and AI powered product innovations.

“Sophie is the ideal person to lead marketing for Medallia. She believes every company and government organization can be connected to their customers and citizens via the Medallia Experience Platform,” said Leslie Stretch, CEO of Medallia. “Sophie has extensive marketing experience and an ability to operate on a global scale. She has a superb track record of execution.”

Previously, Chesters held various leadership roles at Google, where she led marketing teams across business and consumer programs, including serving as head of marketing for Google Analytics. She has also held marketing roles at Double Click, Incisive Media and Ziff Davis.

“In the 21st century, power has transferred permanently to customers, employees and citizens. Organizations who listen to and act on feedback from their constituents create transformational value,” said Sophie Chesters, CMO at Medallia. “Medallia has created Medallia Experience Cloud™ to instantly sort the quality signals from the noise, creating the benchmark for CX, and I am proud to lead the company’s marketing efforts.”

About Medallia

Medallia, the leader in Customer Experience Management cloud technology, achieved records across most key operating and financial metrics in the past year. The company was named a leader in the most recent Forrester Waveand ranked #15 in the most recent Forbes Cloud 100 list.

Medallia’s vision is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s largest companies and organizations trust Medallia’s cloud platform to help them capture customer feedback everywhere the customer is, understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Medallia has offices worldwide, including in Silicon Valley, New YorkWashington DCLondonBuenos AiresParisSydney, and Tel Aviv.

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