ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced today that TMC, a global, integrated media company, has named Inspire as a 2023 Contact Center Technology Award winner, presented by CUSTOMER Magazine. Inspire, which is an integral component of ibex’s award-winning AI-enabled Wave X technology platform, is an all-in-one agent coaching and performance acceleration platform designed to target and identify personalized coaching opportunities for every agent, in real-time.
“ibex is honored to be recognized for the Contact Center Technology Award by CUSTOMER Magazine for the second year in a row,” said ibex CIO Jim Ferrato. “We strive to optimize agent performance with Inspire, which offers a process-driven coaching platform and enables ibex to improve customer interactions, customer insights, contact center performance and client outcomes for many of the world’s premier brands.”
Inspire offers a range of solutions from paperless coaching, automated tools, consistency in the process, transparency at every stage, real-time feedback, increased awareness, and commitment to professional development as well as ease of access.
“Congratulations to ibex for being awarded a 2023 CUSTOMER Magazine Contact Center Technology Award. Inspire has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”
The Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
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