Martech News

customer care experience
Customer Experience, Service & Success

Valassis Uncovers New Motivations Driving Consumer Decision-making

Findings Show Consumers Favor Brands That Provide Efficiency, Respond to Real-Time Needs0
best customer service experience
Customer Experience, Service & Success

Braze Launches Machine Learning-Powered Predictive Suite to Bolster Cross-Channel Capabilities and Boost Customer Loyalty

Braze, the comprehensive customer engagement platform, today announced new features and product expansions to bolster cross-channel capabilities, increase retention and … 0
marketing automation
Marketing Automation

Underscore Marketing LLC Ranked In Top 50 Agencies Featured in Report

Agency Spotter published its 2020 Top Marketing Agencies Report. The quarterly report reviews more than 3,400 marketing agencies evaluated on … 0
experience management
Customer Experience, Service & Success

Convenience Economy of Singapore: The Rise of Self-service

At the forefront of the convenience economy, Singaporeans (62.4%) are significantly ahead of Southeast Asia (48.6%) with regard to adopting … 0
customer experience services
Customer Experience, Service & Success

Confirmit Named Finalist in Global Stevie Awards Competition

Confirmit, the leading solutions provider for Customer Experience, Employee Experience, and Market Research globally, was named a Stevie Award Finalist … 0
business intelligence
Guest Blogs

Is It You Or An ID Thief? How AI Uses Document Verification To Keep You Safe

It’s a moment most people have experienced. You’re required to show your ID for something and you wait as the … 0
Interviews

Interview with Vice President of Client Services, SmartBug Media – Amber Kemmis

  “Customers are just more conversational today and chat gives every company the ability to engage on that level” 1. … 0
customer service experience
Customer Experience, Service & Success

Cloud Communications Provider Melrose Labs Launches With Ambition to be Europe’s No. 1

Melrose Labs, the newly launched cloud communications provider, have commenced rolling out the first wave of their communication services for … 0
interactive web content
Interactive Content

SeQuel Welcomes New Creative Director

SeQuel Response is excited to announce the arrival of a new Creative Director, Tari Johnson. In this debut position, Johnson … 0