Echo Global Logistics, Inc. (“Echo”), a leading provider of technology-enabled transportation and supply chain management services, announced its win of the 2023 Excellence in Service Top 50 Award by Isometric Technologies (ISO). Echo was recognized in the category of Best Mileage Band Carrier – Long Haul. Echo was recognized as an Excellence in Service winner for the third year in a row. The ISO Awards emphasize the importance of service in a competitive market, service being the primary industry currency for supply chains.
“Our exemplary service, coupled with our advanced technology, is what makes Echo a leading logistics provider,” said Dave Menzel, President and Chief Operating Officer at Echo. “Our industry professionals guide our shippers and carriers to leverage our robust technology to simplify transportation, all the while being there to lend that extra layer of personal support.”
“We are honored to have received recognition on our service of long-haul freight, a type of shipment that inherently presents more challenges and variables that can impact on-time delivery and a shipper’s supply chains,” said Jay Gustafson, Executive Vice President of Brokerage Operations. “Echo’s best-in-class carrier network, real time visibility, and service models powered by advanced algorithms, are important elements that provide high levels of service our clients can count on.”
Winners for the ISO Awards are chosen based on their ISO scores, a performance measurement of reliability and trust. The primary factors impacting scores include tender acceptance, on-time delivery, and on-time pickup. ISO created this evaluation system as a transparent means to measure the resulting costs of service in industry partnerships and supply chains.
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